FAQ'S
Location:
Q: Where is Modern Habitat located?
A: We are proudly based in the United States.
Address: 25 Riverside Dr, New York, NY 10023, United States.
Products:
Q: What types of products do you offer?
A: We specialize in premium kitchen and bath products such as sinks, faucets, basins, lighting, and other home decor accessories. Our focus is on quality, durability, and elegant design.
Shipping:
Q: Do you offer free shipping?
A: Yes, we offer free shipping on all orders with no minimum purchase required.
Q: How long does shipping take?
A:
Order Processing Time: 1–3 business days
Transit Time: 4–7 business days
Total Delivery Time: 5–10 business days
We ship orders Monday through Friday, excluding holidays.
Payment:
Q: What payment methods do you accept?
A: We accept secure payment options like Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Apple Pay. All transactions are processed securely, and we do not store your payment information.
International Shipping:
Q: Do you ship internationally?
A: No, currently, we only ship within the United States.
Order Tracking:
Q: How do I track my order?
A: Once your order has shipped, you will receive an email with a tracking number to monitor your shipment directly with the carrier.
Returns:
Q: What is your return policy?
A: We accept returns within 30 days of delivery if items are unused, in original condition and packaging. Customers are responsible for return shipping costs.
Return Processing Time: 7 business days after we receive the returned item.
Damaged Packages:
Q: What if my package is damaged?
A: If your package arrives damaged, take clear photos and contact us within 7 days of delivery at support@modernhabitat.us with images and order details for resolution.
Order Modifications:
Q: Can I cancel or change my order?
A: Orders can be canceled or modified before shipment. Contact us immediately for assistance as changes cannot be made once shipped.
Shipping Address:
Q: What if I entered the wrong shipping address?
A: Contact us immediately to correct the address before shipment as we cannot be held responsible for orders shipped to incorrect addresses provided at checkout.
Sales Tax:
Q: Do you charge sales tax?
A: Applicable state and local taxes are added at checkout based on your shipping address.
Need More Help?
If your question isn’t listed above or you need further assistance, please contact us:
Modern Habitat
Website: https://www.modernhabitat.us/
Phone: +1 631-540-5137
Email: support@modernhabitat.us
Business Days: Monday – Friday
Business Hours: 10:00 AM – 5:00 PM
Address: 25 Riverside Dr, New York, NY 10023, United States